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Identity and eligibility
Before launch, the platform needs a documented approach to identity, vehicle, licence and service eligibility checks where applicable.
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Clear expectations
Users should understand who is driving, what is being shared, any contribution terms, and the limits of the service.
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Parcel safeguards
Car Cargo needs defined prohibited items, package limits, custody procedures, liability and insurance requirements.
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Privacy by design
Collect only necessary data, explain how it is used, restrict access and provide an appropriate way to contact the service.
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Issue handling
Before live transactions, support channels, escalation paths and incident procedures must be in place and tested.
⚖️
Compliance first
Carpooling and parcel transport rules can differ by jurisdiction and operating model. Legal requirements must be reviewed before launch.
What we will not do
We will not label a user as verified, promise a safe journey, show live availability or imply insurance coverage unless the relevant process or product capability actually exists.
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